Compliance and licensing
Who holds the licences, and what they cover.
Z9Pay is not a bank. We provide the app, the customer experience and the technology. Regulated services are delivered with licensed partners, named below.
Placeholder content. Every item marked [like this] must be completed and approved by compliance before launch.
Licensed partners
| Service | Partner | Regulator | Licence |
|---|---|---|---|
| International payments | [Licensed FX partner] | [Regulator] | [Licence type and number] |
| Crypto swap | [Licensed digital asset partner] | [Regulator] | [Registration number] |
| Virtual cards | [Card issuing partner] | [Regulator] | [Licence type and number] |
| Merchant credit and Tahlil | [Licensed lending partner] | [Regulator] | [Licence type and number] |
How customer money is held
Customer naira balances are held in [designated / trust] accounts with [Partner bank], separate from Z9Pay’s own operating funds. [Detail to be confirmed by compliance.]
Know your customer
Individuals verify with a BVN or NIN and a valid government ID. Businesses also provide CAC documents and details of directors and beneficial owners. Limits rise as verification levels increase.
Anti-money laundering
We and our partners screen customers and transactions against sanctions and watch lists, monitor activity for unusual patterns, and report suspicious transactions to the Nigerian Financial Intelligence Unit as required by law. [Policy reference to be added.]
Privacy and data protection
We process personal data in line with the Nigeria Data Protection Act 2023. [Link to full privacy policy.] Contact our data protection officer at [dpo email].
Terms of service
[Link to customer terms, card terms, swap terms and credit terms once approved by legal.]
Complaints
Email support@z9pay.com with your transaction reference. We acknowledge within 24 hours and aim to resolve within [x] business days. If you are not satisfied, you can escalate to [regulator consumer protection contact].
Risk disclosures
- Digital assets such as USDT are volatile and can lose value. They are not legal tender in Nigeria and are not covered by NDIC deposit insurance.
- Exchange rates move. A quote is valid only for the time shown in the app.
- Credit must be repaid. Late repayment may lead to extra charges and affect your ability to borrow.
- All rates, fees, limits and figures on this website are illustrative until confirmed in the app at the time of your transaction.